Refund and Cancellation Policy

Last Updated: 22 October 2026

At Suvarna Honey, customer satisfaction and product quality are important to us.

We take care in packaging and dispatching our honey products. However, if you experience an issue with your order, please review the following policy.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, contact us as soon as possible using our customer support details, preferably within 24 hours of placing the order.

Please provide your order number and registered contact details.

Once an order has been shipped, cancellation may not be possible. Customers may still be entitled to a refund or other remedy in circumstances covered by this policy or applicable law.

2. Returns and Replacements

As honey is a food product, we generally cannot accept returns of correctly supplied products merely due to a change of mind, particularly after the packaging has been opened.

However, customers may request a return, replacement, or refund if:

  • The product arrives damaged or leaking.
  • An incorrect product is delivered.
  • The product is defective, contaminated, expired at delivery, or otherwise unfit for consumption.
  • The delivered product differs materially from its description.
  • The order is not delivered despite confirmed payment.

All requests will be reviewed fairly, subject to applicable consumer protection laws.

3. Reporting Damaged or Incorrect Products

If you receive a damaged, leaking, defective, or incorrect product, please contact our support team as soon as possible, preferably within 48 hours of delivery.

To help us investigate, provide:

  • Order number
  • Full name and registered mobile number
  • Description of the issue
  • Clear photographs of the product and packaging, where available
  • An unboxing video, if available

An unboxing video is helpful but is not mandatory.

Please retain the affected product and packaging where reasonably possible until the issue has been reviewed.

Requests made after 48 hours may still be considered based on the circumstances and applicable law.

4. Refund Eligibility

Refunds may be approved in situations including:

  • Order cancellation before dispatch
  • Product unavailability after payment
  • Confirmed delivery of an incorrect product
  • Damaged or defective products
  • Orders that cannot be fulfilled
  • Other circumstances where a refund is required under applicable law

Depending on the situation, we may offer a replacement or a refund.

Customers will not be required to bear return shipping costs where the return results from our error or a defective or incorrectly supplied product.

5. Refund Processing

Once a refund is approved, we will initiate the refund through the original payment method wherever possible.

Refunds are generally expected to reflect within 7–10 business days, depending on the payment provider, banking procedures, and circumstances of the transaction.

Where applicable law or payment-provider rules require an earlier refund, those requirements will apply.

Customers will be informed if additional information is necessary to process a refund.

6. Non-Returnable Products

For food safety and hygiene reasons, products may not be eligible for a discretionary return if they:

  • Have been opened or partly consumed
  • Have been damaged through improper storage or handling after delivery
  • Are being returned solely due to a change of preference
  • Are otherwise unsuitable for resale due to hygiene or food safety considerations

These restrictions do not affect customers’ legal rights concerning defective, unsafe, damaged, or incorrectly supplied goods.

7. Natural Characteristics of Honey

Natural honey may vary in colour, flavour, aroma, thickness, and crystallization depending on floral sources and storage conditions.

Crystallization is a natural characteristic of honey and does not automatically indicate that the product is defective.

Customers are encouraged to contact us if they have concerns about the quality or condition of a product.

8. Missing or Undelivered Orders

If your order has not arrived within the communicated delivery period, please contact our support team with your order number.

We will coordinate with the delivery partner to investigate the issue.

If an order is confirmed lost or cannot be delivered, an appropriate replacement or refund will be arranged.

9. Cancellation or Refund by Suvarna Honey

We may need to cancel an order due to product unavailability, payment verification issues, delivery restrictions, or other genuine operational reasons.

If we cancel an order after receiving payment and cannot fulfil it, we will arrange an applicable refund.

10. Contact for Refunds and Cancellations

For cancellation, replacement, return, or refund enquiries, please contact:

Suvarna Honey — Customer Support

Email: soubhagyaapiary@gmail.com

Phone: +91 7799981100

Address: Soubhagya Apiary, 1-10, GBC Main Road, Chintalapudi Village, Ponnur Mandal, Guntur District, Andhra Pradesh – 522124, India.

Please include your order number when contacting us.

We aim to resolve customer concerns fairly and as promptly as possible.